This document shows the contents of Effective Business Writing and how the course is structured. It would be impossible to cover everything listed here in two days, so we select content to emphasize and deemphasize depending on the needs of each group.
Each module represents one half day of training—approximately 3 hours.
This module introduces the writing process and teaches you how to structure and clarify your ideas.
Understand writing as a process: Learn a four-step process applicable to any writing situation. You learn how to create better quality documents in less time, every time.
Know your purpose and audience. These are essential and too often overlooked components of effective writing.
Plan your document to save time in the long run.
Draft quickly and painlessly.
Persuade your reader. Frame your ideas as benefits.
Structure your draft to clarify your message.
In this module, you learn the elements of style that help engage readers and maximize the clarity and persuasiveness of your message.
Be reader centred
Compose in a modern style
Use strong verbs
Prefer the active voice
Learn to avoid embarrassing mistakes that erode your credibility and your organization’s with a lively refresher of grammar and punctuation.
Identify and correct these common grammar errors
Usage: identifying words that are often misused.
Capitalization and hyphenation
A practical look at letters, emails and short reports. For some groups, we create case studies. For others, we have participants work on their own writing. For mixed or general groups, we provide templates and case studies for the following most popular career builders:
Giving bad news diplomatically