Knowledge workers spend at least 25% of each day reading, writing and sending email. When used effectively, email is a powerful tool—it’s easy, fast, and convenient. Too often, however, its misuse results in lost productivity, miscommunication and frustration at best. At worst, a sensitive email that lands in the wrong inbox can mean public embarrassment, losing your job, even a lawsuit.
People need strategies for managing the volume of emails they receive each day. They need to know the etiquette of sending email courteously and respectfully. And they need to know how to write emails that are clear and readable.
Who should attend
This course will benefit anyone looking to gain control of the email they receive and become a more productive and effective email user.
You learn how to
This course is information-rich and practical, and is delivered in an interactive, non-threatening environment.
Course length and size
This half-day course works for even the busiest schedule, making it possible for your entire organization to attend. We recommend a maximum of 20 participants per class.
Participants receive a comprehensive workbook and a handy laminated tip sheet outlining email protocol.