Writing Basics

Improving your writing skills enhances your productivity and effectiveness: skilled writers can produce more effective documents in less time. And better letters and email mean stronger relationships with your customers.

This one-day course shows you how to address the needs of your readers and teaches you how to write letters and emails that are clear, concise and persuasive. The skills learned will immediately improve the productivity of writers and their readers.

Who Should Attend

This course is ideal for anyone who regularly communicates by letter or email.

Participants learn how to

  • Apply the steps of the writing process to save time and produce more effective letters and emails
  • Organize ideas clearly
  • Draft quickly and painlessly
  • Write openings that set a positive tone and get right to the point
  • Layout documents to enhance readability
  • Be reader-centred
  • Adopt an upbeat, positive tone
  • Use plain language for a friendly, professional style
  • Energize your writing by cutting the fat

Our Approach

We recognize that people learn best by doing, and they do a lot in this course. It includes mini-lectures, small- and large-group discussions, games and lots of exercises. It is highly interactive to reinforce what is taught and includes peer editing in a non-threatening environment.

Course Length and Size

This is a one-day course. We recommend classes of about twelve people. This provides for healthy group interaction and allows for individual coaching when necessary.


“Excellent tools.  Important topic.” Sean Anderson, Pro/Soft Technology

“Great content…very practical. Very engaging—practicing the concepts right away helps me retain it better.” Carolyn Jeyaseelan, Taylor Leibow LLP

“Excellent summary of the important issues that we come across in day to day writing.” Hasini Kithulegoda, RBC Dexia